FAQ

Use Buy Now, make a binding Offer, or place a binding Auction bid, depending on the listing. Each route can lead to an agreement between buyer and seller. Ani-Malls facilitates the marketplace and reservation process but is not a party to the underlying sale.

Check the listing, seller status, total price and mandatory costs, Reservation Window, documentation and legal requirements. Ask questions before committing. Buyer and seller are each responsible for checking the laws that apply.

Listings indicate whether the seller acts privately or as a trader. Some statutory consumer protections apply specifically when a consumer buys from a business seller.

Animals may not be sold or delivered to anyone under 16 years of age. The seller is responsible for observing this requirement.

Yes. Where messaging is available, you can use it to ask relevant questions before committing to a purchase, offer or bid.

Use this opportunity to clarify matters such as the animal, documentation, collection or delivery, and any legal or practical requirements that are important to the transaction.

It is part of the purchase price, not an extra charge. Unless an eligible seller plan allows another percentage, it is 25% of the sale amount. Any permitted different percentage is shown in the listing.

For Buy Now, immediately. After an accepted offer or winning auction bid, within 48 hours. Missing that deadline is non-performance; it does not automatically cancel the agreement.

The seller must reserve the animal exclusively for the buyer for the stated Reservation Window and begin performance within 7 days. Both parties should cooperate in good faith to complete the agreement.

First establish what happened and, where appropriate, try to resolve it directly. If the reservation is affected, flag the relevant message thread. If the agreement is lawfully dissolved because the seller failed to perform, the Terms require the seller to repay the full down payment. Ani-Malls is not a party to the sale and does not guarantee enforcement.

Buyers also have obligations. Failure to pay or otherwise perform can amount to non-performance. The agreement does not automatically end solely because a payment deadline is missed.

After the required down payment has been successfully completed, buyer and seller receive the contact information needed to make the practical arrangements for completing the transaction.

Where possible, keep important transaction communication on Ani-Malls so relevant information remains available if a reservation problem needs to be reviewed.

Eligible private and business sellers can advertise after providing the required account information and completing identity verification. Sellers must correctly state whether they act privately or professionally.

Listings must be clear, accurate, in English, placed in the most suitable category and include mandatory costs known at publication. Business sellers must also meet applicable statutory information and pricing duties.

No. Identical duplicate listings, including duplicates through multiple accounts, are prohibited.

Not generally. Sellers remain responsible for legality, safety, accuracy and authority to sell. Ani-Malls may review reported content and remove or restrict content that breaches law or platform rules.

No. Verification supports accountability and payment functionality; it is not an endorsement or guarantee.

Only where the animal may legally be offered and all applicable requirements are met.

If a permit, certificate or other documentation is required, the seller is responsible for having the necessary documents and for providing the information required in the listing. See Prohibited animals & content for important examples.

Yes. An offer submitted through Ani-Malls is a binding offer. Only make one if you are prepared to proceed if accepted.

When the seller accepts the offer and that acceptance reaches the buyer. The buyer must then pay the applicable down payment within 48 hours.

If the listing becomes unavailable before an agreement is concluded, outstanding offers relating to it automatically lapse.

No. Offers must be genuine. Manipulating or disrupting the offer process is prohibited.

The buyer is in breach of the payment obligation, but the agreement does not automatically disappear. Applicable legal remedies and platform measures may follow.

Yes. The winning bidder has an obligation to take delivery and pay. Only bid if you are prepared to complete the purchase.

The auction is extended by 2 minutes. The same rule repeats during the final minute of each extension.

Once a paid auction has been published, the seller may not modify or remove it during the auction period.

The listing returns to draft. Republishing it as an auction creates a new listing agreement and the applicable auction fee becomes payable again.

Failure to pay within 48 hours is non-performance and does not automatically terminate the agreement. Platform measures may also apply to misuse or repeated breaches.

A reserve price is the minimum price set by the seller at which the animal can be sold through the auction.

If the reserve is not reached, the auction does not result in a sale.

Where an auction listing offers a direct purchase option, the animal can be bought at the stated direct-purchase price while that option remains available.

A successful direct purchase ends the auction. The option is no longer available once the auction conditions shown in the listing no longer allow it.

An amount equal to 2% of the total sale amount is retained by Ani-Malls as the platform fee. The remainder of the down payment is paid to the seller. The 2% is calculated on the total sale amount, not on the down payment.

No. Ani-Malls processes the required down payment. The remaining purchase price is completed between buyer and seller.

Relevant platform payments and connected seller-account functionality are provided through Stripe services.

Buyer invoices are available from the relevant purchase area. Sellers receive digital invoices for applicable Ani-Malls charges and services.

Seller payouts are processed automatically through Stripe Connect. After the buyer successfully pays the required deposit, the Ani-Malls platform fee is deducted and the remaining deposit amount is transferred to the seller’s connected Stripe account.

Stripe then pays available funds to the seller’s registered bank account according to the payout schedule of that connected account. There is no manual payout request and no payout button on Ani-Malls.

The first payout may take longer while Stripe completes additional verification or applies its initial payout timing. Once the account is fully established, future payouts are processed automatically according to the Stripe payout schedule.

Features depend on the selected plan and can include listing and photo limits, included auctions, messaging access and, for eligible plans, a permitted choice of down-payment percentage.

A monthly subscription continues one month at a time and can be terminated subject to a one-month notice period.

It does not automatically renew for another year. It converts to the corresponding monthly subscription at the then-applicable rate unless another choice is made. Ani-Malls gives advance notice.

Services and granted credits remain available during the applicable notice period; unused quantities do not carry over. Excess listings can move to draft. Live auctions and separately paid listings remain for their applicable periods.

Consumers may generally withdraw within 14 days

Potentially illegal or prohibited animals or products, misleading or unlawful listings, offensive or defamatory content, rule breaches and other illegal or infringing content. For suspected fraud, use Contact. Intellectual-property infringements, including suspected copyright, trademark or design-right infringements, should be reported through Reporting & moderation.

Identify the content clearly, explain why you believe it is illegal or prohibited, and provide relevant facts or supporting information. Reports should be specific and made in good faith.

If electronic contact details are provided, Ani-Malls confirms receipt without delay, reviews the report and decides whether action is required. The reporter is informed of the decision regarding the reported advertisement. A report does not automatically remove a listing.

Ani-Malls uses human review and considers the circumstances. Trusted flaggers recognised under the Digital Services Act receive priority.

Depending on the circumstances: remove listings or reviews, restrict functionality, suspend or terminate access, limit posting or responding, or temporarily block payouts where the Terms allow this.

Yes. A moderation decision can be challenged through the complaints procedure within 6 months. Qualifying disputes may also use designated out-of-court settlement or court proceedings.

No. Repeated manifestly unfounded, false, misleading or bad-faith reports can result in suspension of report or complaint processing.

No. Every report is assessed on its merits. A report does not automatically mean that content is illegal or violates Ani-Malls rules.

Ani-Malls reviews the available information and decides whether action is appropriate.

Wild-caught animals and species on the Union List of Invasive Alien Species are prohibited. Species in EU Annex A, including CITES Appendix I, require a valid EU certificate; where one exists, this must be stated in the listing.

No. An animal not named here is not automatically lawful to sell, buy, keep, transport, import or export. Both parties must check applicable national, EU and international rules.

Anything whose possession or trade is prohibited or unlawful under applicable national or international law. Ani-Malls examples are indicative, not exhaustive.

Misleading or inaccurate content; discriminatory, pornographic, offensive, threatening, hateful or seditious material; political messages; third-party personal data; irrelevant photos; and listings created solely for promotion or click generation are prohibited.

Only if you have the right to use it. Listings may not infringe copyright, trademark or design rights.

Yes. Ani-Malls may remove or restrict a listing where the animal, transaction or content appears to violate applicable law or the Terms, even if it is not specifically named in this FAQ.

Not being listed as prohibited on Ani-Malls does not automatically mean that an animal or transaction is legal.

Yes. Care sheets provide general and indicative information only. Individual animals and circumstances can differ, and no rights can be derived from them.

Both buyer and seller must check applicable laws on possession, sale, transport, protected species, permits and certificates.

The buyer is responsible for applicable import duties, VAT, customs obligations, import licences and certification. The seller is responsible for applicable customs obligations, export licences, certificates of origin and other required certificates.

No. The seller is responsible for the animal and accuracy of the listing. Ani-Malls does not guarantee the quality or conformity of animals traded between users.

Verification supports accountability, payment functionality and safer platform use. It does not mean Ani-Malls guarantees the seller, animal or transaction.

Messages are not systematically reviewed. Relevant messages may be reviewed where reasonably necessary for legal obligations, reports, fraud, deception or misuse. If a reservation problem is reported by flagging a thread, that relevant conversation will be reviewed. For more information about how personal data and messages are processed, see the Privacy Policy.

No. Users may not provide login details to third parties or use another person’s login details to place advertisements. Temporary or disposable email addresses are also prohibited.

Check listings and legal requirements, keep important transaction communication on-platform where possible, use the reservation flow as intended and report suspicious activity through the appropriate channel.

Do not feel pressured to continue. Check the listing and seller information carefully, keep relevant communication on Ani-Malls and use the appropriate reporting or contact channel if something appears suspicious.

Where the issue concerns a reservation, flag the relevant message thread so Ani-Malls can review the platform-side information.

Report something when content or behaviour may break the law or Ani-Malls rules. Contact Ani-Malls for suspected fraud or support. Make a complaint when you disagree with a decision or action by Ani-Malls. A buyer-seller dispute concerns the underlying sale between the parties. Formal complaints about Ani-Malls decisions or conduct follow the complaints procedure on the Dispute resolution page.

Examples include moderation decisions, certain technical problems, alleged breaches of applicable platform-to-business rules and other Ani-Malls measures with significant consequences for a user.

Ani-Malls handles complete complaints carefully and in good time and endeavours to respond within 14 days.

No. Ani-Malls can review the reservation, platform use and relevant reported information, but is not a party to the sale. Disputes about performance of the underlying sale remain between buyer and seller.