Reservations

How buying works

Ani-Malls offers two different listing types: Regular Listings and Auction Listings. The purchasing process depends on the type of listing, but every reservation follows the same general process:

1. Review the listing.
2. If you are sure you want to proceed, pay the required deposit.
3. Contact details become available automatically.
4. Arrange the remaining payment, pickup or shipping directly with the seller.
5. Complete the transaction within the Reservation Window.

Before making a purchase, it is important to understand two key concepts used throughout Ani-Malls and shown on every listing: the Deposit and the Reservation Window.

Deposit Amount

Every reservation on Ani-Malls requires a deposit.

The deposit is not an additional fee. It forms part of the total purchase price and is deducted from the remaining balance payable to the seller.

• Standard Sellers require a fixed deposit of 25%.
• Sellers with an eligible Ani-Malls subscription may choose a deposit between 10% and 50% for individual listings.

The required deposit percentage is always displayed clearly on the listing page and during checkout before any payment is made.

Reservation Window

The Reservation Window is the period during which payment of the deposit reserves the animal for the buyer. The window begins after the required deposit has been paid successfully.

During this period:

• the seller reserves the animal exclusively for the buyer;
• buyer and seller arrange payment of the remaining balance;
• pickup or shipping is organised;
• the transfer of the animal and final payment are completed.

The minimum Reservation Window is 14 days. Sellers may select a longer period of up to 180 days. Before paying a deposit, always review the seller’s preferred pickup location, shipping options and seller conditions to make sure the transaction can reasonably be completed within the selected Reservation Window.

Contact Details

To protect the privacy of both buyers and sellers, contact details are never shared before the deposit has been paid.

Buyers and sellers are, however, encouraged to communicate through the Ani-Malls messaging system before creating a reservation if they have any questions about a listing.

Once the required deposit has been paid successfully, both parties automatically gain access to each other’s contact details so they can complete the transaction.

When does a purchase become binding?

At a certain point in every purchase, the buyer and seller become committed to the sale. In legal terms, this means a purchase agreement has been created. The exact moment this happens depends on how the animal is purchased.

• with Buy Now, when the buyer uses the Buy Now purchase flow and successfully pays the required deposit;
• with an Offer, when the buyer submits an offer and the seller accepts that offer;
• with an Auction, when the buyer becomes the winning bidder in an auction where the reserve price has been met.

Paying the deposit

The deposit is part of the purchase process, but the moment at which it is paid depends on how the purchase is made.

With Buy Now, the required deposit is paid immediately as part of the checkout process.

With an Offer or an Auction, the final buyer is not known in advance. Once the seller accepts an offer, or a buyer wins an auction where the reserve price has been met, a purchase agreement has been formed. The buyer has committed to the purchase and must then pay the required deposit within 48 hours.

If a buyer does not perform

If the buyer does not pay the required deposit within the applicable 48-hour period, they have failed to meet their payment obligation. This does not automatically terminate the purchase agreement. The steps available to the seller depend on the circumstances. Please refer to the Terms & Conditions for additional information.

If the seller does not perform

Once the required deposit has been paid, the seller is obligated to reserve the animal exclusively for the buyer for the entire Reservation Window and must cooperate in completing the transaction.

If the purchase agreement is lawfully dissolved because the seller failed to perform their obligations, the seller must repay the buyer the full deposit. See the Terms & Conditions for the full contractual rules.

Continue Exploring Ani-Malls

Looking for more information? Learn how buying, selling and reservations work on Ani-Malls by exploring our other guides, or contact Ani-Malls Support if you still have a question or suggestion.